Terms and Conditions
16. SHIPPING
All records are mailed in bubble pack and post bags. All other orders
are shipped in appropriate strong packaging. Orders are insured for tracking
with bar codes and can be followed up at any time by contacting us. All
received goods will have to be signed for.
.
We advise you to ensure somebody is present at the delivery address since
most items may require a signature upon delivery. Once goods are delivered
and signed for they become your responsibility.
Orders sent to a non card registered address are sent at the customers
liability due the higher risk of a third party obtaining your order when
sending to a third party address.
We reserve the right to alter the shipping option of an order in the case
of certain items not being in stock. This will only be implemented on
rare occasions to save you money on postage charges.
If the unlikely event that your order is damaged or lost in transit, a
replacement order will be issued. If we cannot supply an identical order
we will issue you with store credit to use at a later date.
17. SHIPPING TIMES
Our orders are shipped and handled by third party couriers, therefore
all delivery dates and times given are only estimates.
We endeavour to get your order to you within the estimated delivery time,
however, on rare occasions the delivery may be delayed. We therefore cannot
be held responsible for delays by the courier / postal service or for
any consequential losses you may suffer if the delivery is not on time
for whatever reason.
Orders being shipped to remote locations may, on rare occasions, be slightly
delayed by the courier / postal service.
lease also see section 19 if you are a UK customer or section 20 if you
are a customer outside the UK for more shipping info.
18. SHIPPING CHARGES
Charges will be calculated on our website for on-line orders or quoted
by telephone when ordering by traditional mail order.
If your order is returned to us undelivered due to your own fault you
will be responsible for re-shipping charges.
19. UK CUSTOMERS
In the unlikely event that your goods do not arrive within 7 days of despatch,
first call or e-mail us to confirm your order has been shipped and that
we have your correct delivery address details.
Normal delivery time after dispatch is approximately 1 to 7 days. However
please allow upto 14 days during busy periods e.g. Christmas
Unfortunately parcels can not be declared lost in post until 21 working
days have elapsed from the shipping date. We therefore cannot replace
your order until the courier or postal service have confirmed that your
parcel has been lost/damaged.
20. IMPORT DUTY &
TAXES
It is your responsibility as the customer to pay all applicable customs
fees and taxes for your country. If you refuse to pay these charges then
your order may be abandoned and you will lose your goods as well as your
money. These taxes are only applicable for non UK and non European Union
countries.
21. CANCELLATIONS
You may cancel any order before it has been shipped. Once your order has
been shipped, it cannot be cancelled. Our returns policy will then come
into affect which is located under the Info and FAQ's menu.
If you cancel an order by email you must wait to receive a confirmation
of the cancellation. Your order is not cancelled until you receive this.
The ideal way to cancel your order is by telephone as orders can be cancelled
instantly.
GENERAL INFORMATION
We may refuse to take your orders if we feel you have been false in your
information.
We reserve the right to amend our terms and conditions at any time without
prior notification.
Calls may be monitored for training purposes and to ensure good levels
of service.
We do not distribute customer details or e-mail addresses to third parties.
Marketing e-mails are only sent to consenting mailing list subscribers
and your details can be removed at any time.
The views and opinions of Limited Pink are not to be taken necessarily
as fact.
Any contract between us and you shall be governed by Scottish law and
the courts of Scotland shall have non-exclusive jurisdiction over the
dispute.
All dealings, correspondence and contracts between us shall be made or
conducted in the English language.
There is no contract between you and Limited Pink for the sale of any
product from us to you unless your order has been dispatched and confirmation
of this is sent by email.
The acceptance will be deemed complete at the time we send the email.
Regardless of whether you receive the email or not.
CUSTOMER SERVICES
If you are not happy with your order or the service you have received
you may contact our customer services department by telephone 078777 49975
or e-mail our customer service team on customer-service@limitedpink.co.uk
We promise to reply promptly and solve any problems you may have subject
to UK law.
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