Terms and Conditions
10. AVAILABILITY OF GOODS
Limited Pink go to great lengths to ensure that everything shown on our
website and catalogue is available to order is in stock. However, due
to the nature of our business, dealing in a limited number of specially
selected imports, items may become out of stock very quickly. We stock
over 10,000 items and it is sometimes very difficult to keep every item
in stock at all times. We are sometimes dependent on our own suppliers
to deliver stock to us.
Please be aware that our store is also open to the general public to purchase.
All orders and special offers are therefore subject to the availability
of stock when picking your order. All items are sold on a first come,
first served basis so that all customers are treated fairly. Unlike most
of our competitors our website is updated every minute or sooner with
the latest products and stock availability.
We will always try to inform you if an item is not in stock when you place
your order with Limited Pink When we receive your order we will ship everything
that is in stock. Any items that are not in stock at the time of picking
will be dealt with as per Section 11.
11. BACK ORDERS
If an item is out of stock and a credit / debit / charge card has been
used to place the order, we will automatically make you a back order.
If the goods return into stock within 12 weeks they will be sent straight
out with no additional shipping charges, only a handling/backorder charge
as indicated on our shipping page.
However after the 12 week period we will notify you by email when the
goods return to stock. You must then re order the goods by placing a fresh
order. You may cancel your back order at any time at no cost and with
no penalty by contacting us via phone or email. As with all orders you
will only be charged when items are ready to be despatched to you.
Please note that if you do not cancel your back orders, they remain an
on-going order with us. When cancelling a back order with us please make
sure you receive confirmation from us that it is cancelled.
All back orders will be despatched to the card registered address for
security reasons and will be shipped to you via a Silver / Gold delivery
method.
Customers who haven't paid by credit / debit / charge card will be notified
by email when the item(s) become available again so they may place a fresh
order for the item(s) if they wish to do so. This email notification service
is FREE and there is no obligation to purchase the item(s).
Please note that we do not reserve stock at any time as this is unfair
to other customers.
12. CREDIT / DEBIT / CHARGE CARDS
Credit, debit and charge cards are accepted without surcharge.
When we receive your order, your payment card will be pre-authorised with
your bank. Pre-authorisation locks funds in your account for upto 7 days
so that we may charge your card when your order is ready for despatch.
Please note that we only charge your card when your order is ready to
be shipped
We reserve the right to deliver any order to the cardholders billing address
in the interests of protecting both the card holder and Limited Pink against
credit card fraud.
Orders sent to a non card registered address are sent at the customers
liability due to the higher risk of card fraud and a third party obtaining
your order when sending to a third party address. If requesting an alternative
delivery address please state this on your order, along with your card
registered address.
Unfortunately we will not ship any orders to university/college addresses
due to the high amount of orders that go missing when sending to these
type of addresses.
In the interests of protecting all our customers against credit card fraud,
you may be asked to provide us with proof of your address at any time.
If you refuse to provide us with this evidence, your order may be cancelled.
If you are using a credit card not belonging to yourself, you must give
the cardholders full name and address. We will then contact the cardholders
to obtain approval.
The use of stolen credit cards will result in international police notification
and court action in all cases.
13. CHEQUES
Personal or business cheques are welcomed but clearance is required prior
to order shipping. This can take up to 5 working days from when we receive
the cheque.
Please note we only accept UK cheques.
Unfortunately we are unable to reserve items whilst waiting for cheque
clearance. If the item ordered is in limited supply, please include alternative
items when ordering so that we can easily substitute your first choice
to avoid any disappointment.
IMPORTANT: Please ensure that you have written your full name and address
on the back of the cheque together with your customer id number (if applicable).
14. BANKERS DRAFTS,
BUILDING SOCIETY CHEQUES, POSTAL ORDERS, CASH, PAYPAL & DIRECT MONEY
TRANSFERS
The above payment methods are acceptable and should clear immediately
upon receipt.
We accept cash sent by insured delivery. We accept UK Pounds, Euro s,
American Dollars, Canadian Dollars, and Australian Dollars.
Please note that we can't be held liable for any money lost in the post.
Please do not send coins, we only accept notes.
You may also transfer funds (or pay cash) directly into our bank account.
Payment via Paypal is our preference. Paypal also allows you to transferre
money indirectly to Limited Pink contact paypal@limitedpink.co.uk for
more information.
More info on all of our accepted payment methods can be found on our how
to pay page located under the Info and FAQ's menu. Alternatively please
speak to our Sales Department to obtain further details.
Please be aware that we are unable to reserve stock, while waiting for
payment, or for payment to clear due to being unfair to other customers.
15. FINANCE AGREEMENTS
Finance is only available to UK customers over 18 years of age. You may
apply on-line or via telephone. If you have paid for your order by finance
then your contract will be with our finance Company. Full details will
accompany your finance agreement.
More info on paying for your order via Finance can be found on our how
to pay page located under the Info and FAQ's menu
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